Service
The platform provides tools for daily operations, check-in, documentation and the legal obligations attached to an Alojamento Local licence.
Terms of Use
Last updated: 2026-09-02
These terms govern use of the Gestão de Alojamento Local platform by owners, property managers and authorized users.
These terms are drafted in Portuguese and also made available in English and Spanish. In the event of any discrepancy between versions, the Portuguese version prevails; the translations are provided for convenience.
How to withdraw
Send us an unequivocal statement that you are withdrawing from the contract, from the account email address, to the support address. Just write that you wish to withdraw and give the account email; we confirm receipt in writing. Suggested subject line: Livre resolução.
To exercise the right of withdrawal, write to support@alocal.pt
Account and security
- Your credentials are personal and must not be shared.
- Report any suspicious activity to us straight away.
- The data you enter must be accurate and kept up to date.
Service limits
- We do not provide legal, tax, or accounting advice.
- The service may be briefly unavailable for maintenance or because of an outage outside our control.
- Paid features require an active subscription.
Subscription, renewal and cancellation
- The Pro plan is a monthly subscription that renews automatically, in one-month periods, until it is cancelled.
- You can cancel at any time without contacting support: in Account › Plan and billing, the “Manage automatic billing” button opens the billing portal where the subscription ends.
- After cancelling there are no further charges. Cancellation takes effect at the end of the period already paid for, during which the service remains available; the date is shown in Account › Plan and billing, under “Next charge”.
- Once that period ends, the account returns to the free plan and its limits. Cancelling does not delete the data already stored; to erase it, use the data deletion page.
- If you pay month by month with card, MB WAY or Multibanco, there is no automatic renewal and no billing portal: access ends when the paid month ends, and to cancel you simply do not pay the next month.
Right of withdrawal (14 days)
- If you contract as a consumer, and not in the course of a trade or profession, you may withdraw from the contract without giving any reason and without incurring any cost, within 14 days of the day the contract was concluded (Article 10(1)(a) of Decree-Law 24/2014 of 14 February).
- When you subscribe, we ask you to expressly request that the service begin during that period (Article 15(1)). We record that request and its date, which you can check in Account › Plan and billing.
- If you made that request and then withdraw within the period, you pay only an amount in proportion to what was actually supplied up to the moment you tell us you are withdrawing, calculated on the basis of the total contract price (Article 15(2) and 15(3)).
- If you did not expressly request that start, you bear no cost for the service supplied during the withdrawal period (Article 15(5)(a)).
- The subscription is monthly and renewable, so it is not a service supplied in full: the exclusion in Article 17(1)(a) does not apply.
Suspension and contact
If these terms are broken, we may suspend access to protect the service. If you have a question about these terms, use the contact shown in the footer.